Frequently Asked Questions

Find answers to common questions about our beauty products and services

Are your products cruelty-free?

Yes, WooWoo is committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.

How can I find the right shade for my skin tone?

We offer a virtual try-on tool and a comprehensive shade finder guide on each product page to help you find your perfect match.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle, but we recommend checking the full ingredient list or performing a patch test first.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but you can request a change within 1 hour of placement by contacting our support team.

Do you offer international shipping?

Currently, we ship to over 30 countries worldwide. Shipping rates and delivery times vary by location.

What is the shelf life of your skincare products?

Most of our products have a shelf life of 12 months after opening. Please refer to the PAO (Period After Opening) symbol on the packaging.